Refund policy

At ROZ&Co., every piece is carefully checked and packed before it makes its way to you. As our products are made in limited quantities, we do not offer returns or cancellations once an order has been placed.

However, we understand that sometimes an order may arrive with an issue. If you receive an incorrect, damaged, or defective product, we're happy to help with an exchange or store credit.

Incorrect, Damaged or Defective Products

If your order arrives with:

A product different from what you ordered
A damaged product
A manufacturing defect

please contact us within 48 hours of receiving your order at rozandco1@gmail.com.

To raise a request, please include:

Your order number
Clear photographs and/or videos showing the issue
A brief description of the problem
Photographs of the packaging, if the package arrived damaged

Requests submitted after 48 hours of delivery may not be eligible for an exchange or store credit.

What Happens After You Contact Us?

Once we receive your request and the required proof, our team will review the issue. If the product is determined to be incorrect, damaged, or defective, we will offer either:

An exchange for the same product, subject to availability, or
Store credit of the eligible purchase value if an exchange is not possible.

If the original product is unavailable, we will provide store credit instead.

Shipping for Approved Exchanges

If you receive an incorrect, damaged, or defective product, and your request is approved by our team, ROZ&Co. will cover the shipping costs associated with the exchange.

If the issue is determined to have occurred due to an error on our part, we will arrange the appropriate return/replacement shipping at no additional cost to you.

No Returns or Change-of-Mind Exchanges

We currently do not accept returns or exchanges due to change of mind, incorrect size selection, colour preference, or any other personal preference.

We encourage you to carefully review the product details, measurements, materials and images before placing your order. If you have any questions about a product, we're always happy to help before you purchase.

Cancellations

Orders cannot be cancelled once they have been placed.

Please review your order carefully before completing your purchase.

Handmade & Textile Variations

Many ROZ&Co. pieces feature handwoven, handcrafted, printed or naturally textured fabrics. Minor variations in colour, texture, weave, print placement or finish are natural characteristics of these materials and are not considered defects. These variations are part of what makes each piece unique.